Technical and Customer Support - ClubAlexiaLei.com
| GENERAL SITE REQUIREMENTS |
-- Firefox or a version 4.0+ browser: IE, Netscape, AOL
-- Minimum 1024x768 screen resolution with 16bit+ color recommended.
-- JavaScript enabled (for Slideshow feature in Members' Galleries)
-- Cookies enabled (for Members Login - this is a password security feature ONLY. We do NOT collect personally identifiable information via cookies. More information: Strongboxxx.com) |
| IMPORTANT! PROTECT YOUR PASSWORD AND PRIVACY! |
| If you are the victim of spyware or other malicious programs, your password can be stolen and used by others! This will result in your username being suspended by our security software. Furthermore, far more sensitive information, such as your account numbers, files, and even keystrokes could be stolen right from your computer! We HIGHLY RECOMMEND that all Internet users have antivirus software such as Norton Antivirus or McAfee; and/or anti-spyware software such as Lavasoft AdAware or Spybot, both of which are FREE downloads. (Please note that Firestorm Entertainment, Inc. can NOT provide support for the software suggested above, and is NOT liable for the usage thereof.) |
| Support Category |
Suggested Resource |
Link / Description |
Membership Services
Cancellation, billing inquiries, lost passwords, etc. |
CCBill Support |
https://support.ccbill.com/ |
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Members Login Issues
Trouble logging in, etc. |
ClubAlexiaLei.com Support |
Click Here for Members' Support |
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Browser Requirements
We recommend FireFox or any major 4.0+ browser. |
FireFox |
http://www.getfirefox.com |
Microsoft Internet
Explorer |
http://www.microsoft.com/windows/ie/downloads/ |
| Netscape Navigator |
http://browser.netscape.com/nsb/download/ |
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Website Tech Support
Including broken links, error reports, website performance issues, etc. |
ClubAlexiaLei.com Administration |
jaxon@importicons.com |
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| Video Player |
Windows Media Player |
http://www.microsoft.com/windows/windowsmedia/download/ |
| Video Information |
Windows Media Player |
All videos on ClubAlexiaLei.com are Windows Media Video (.wmv) format. For playback, we highly recommend the latest version of Windows Media Player, a FREE download. (See above link.) Windows Media Player 10 features many features that make viewing ClubAlexiaLei.com videos even more enjoyable, such as slow motion, full-screen viewing, graphic equalizers, and other options.
To download/view movies, we recommend that you right-click the link (Macintosh: Command-click), and select "Save Target As..." or "Save Link As..." Then save the video to your hard drive. |
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| Image Viewing and Management |
ACDSee 7 |
http://www.acdsystems.com/nr/acdsee7/en/homelife/index.html
ACDSee is excellent for organizing and viewing large numbers of images or photos. It allows you to quickly browse through them and instantly creates thumbnail galleries of all your images. A must-have for import model fans! |
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Affiliate Support
Marketing partners, web affiliates, link trades, etc. |
ClubAlexiaLei.com Affiliates |
http://www.ClubAlexiaLei.com/affiliates/
This is your area for our 50/50 webmaster affiliate program. Earn 50% of every referred signup, PLUS 50% of every rebill for life! Find full promotional support here, including banners, hosted galleries, model features, sample content, and more. Further inquiries: contact affiliates@importicons.com |
| MEMBER LOGIN ISSUES |
If you are a member and are experiencing trouble logging in, please read below!
1) Your username and password are case-sensitive. Please be sure that you are entering the correct username and password! Additionally, you must also enter the "secret word" shown in the gray image immediately below the username and password entry fields. If you are receiving the message, "You entered the secret word incorrectly," try going back to the login page and clicking Refresh or Reload on your browser. A new secret word will appear.
2) For security reasons, you must enable cookies in order to log in. This is a security measure ONLY and the cookie does not collect information - it simply allows our server to ensure that you are a valid member.
3) Our security software can and will suspend your username if it detects suspicious use, such as logging in from too many different computers or too many failed attempts to login (incorrect passwords, etc.). This usually occurs if you have shared your password or attempted to hack the site... OR, if you have been the victim of spyware, it is possible that other people have acquired your password and used it, triggering our security software to suspend you. We strongly suggest that all Internet users have antivirus software such as Norton Antivirus or McAfee; and/or anti-spyware software such as Lavasoft AdAware or Spybot, both of which are free downloads.
If you are experiencing further difficulties, e-mail jaxon@importicons.com with the following information:
-- Which website(s) you are having problem(s) with
-- Your username and password
-- The exact error message(s), if any, you are receiving
-- A detailed description of the issue
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